Please read this agreement carefully. By signing up to the AllSquads platform, accepting these terms electronically, or continuing to use the platform to sell Class Bookings, session packs, subscriptions, court hire or merchandise, you agree to be bound by this Agreement and our Privacy Policy.
1. This agreement
1.1 Parties
This agreement is between All Squad Technologies Pty Ltd (ACN 677 516 022), trading as AllSquads, of Unit 2, 33 Palm Beach Avenue, Palm Beach QLD 4221 ("AllSquads", "we", "us" or "our"), and the entity or individual identified at signup as the coach, club, academy or facility operator ("you" or "your").
1.2 Authority to bind
If you are accepting this agreement on behalf of a company, partnership, association or other legal entity, you warrant that you have the authority to bind that entity and its Affiliates. All references to "you" and "your" are references to that entity.
1.3 What AllSquads provides
AllSquads operates an online marketplace and management platform for sports coaches, clubs and facilities, including booking, payments, scheduling, customer relationship management (CRM), communications, AI agents, reporting, embedded booking widgets, and related services (the "Services"). A full description of the Services is available in the platform documentation and may be updated from time to time.
1.4 Changes to this agreement
We may change this agreement by posting an updated version on our website and notifying you in-platform or by email. Material changes take effect no less than thirty (30) days after notice. Your continued use of the Services after the effective date constitutes acceptance of the updated terms. If you do not accept a material change you may terminate under Section 25 before the change takes effect.
2. Agency appointment
2.1 Exclusive selling agent
For the duration of this agreement, you appoint AllSquads as your exclusive selling agent for Class Bookings, session packs, subscriptions, court hire and Pro Shop products sold through the platform. You authorise AllSquads to charge Customers the Class Booking Price, any booking, handling and transaction fees, and any applicable GST, and to collect those amounts on your behalf.
2.2 Your listing obligations
You warrant that all information provided in your profile and each Class Listing — including description, schedule, pricing (inclusive of GST), capacity, location, cancellation policy, qualifications, images and the identity of any person delivering the Activity — is accurate, lawful and kept up to date. You must correct any inaccuracy immediately.
2.3 Cancellation policy disclosure
You must select and clearly display the cancellation policy that applies to each Activity. The policy will be surfaced to the Customer in the Class Listing, cart, checkout, booking confirmation email and cancellation flow. You remain liable for honouring the policy you select.
2.4 Refund liability
You are solely liable for any refund, credit, re-supply or compensation to Customers (including Chargebacks) arising from: (a) your cancellation policy; (b) your cancellation, rescheduling or material alteration of an Activity; (c) your failure to deliver an Activity with due care and skill; or (d) any matter for which you are responsible under the Australian Consumer Law. AllSquads may, as your agent, process the refund or credit and deduct the amount from funds held on your behalf.
3. Your account and onboarding
3.1 Account types
AllSquads offers separate account structures for Independent Coaches and for Clubs (including academies and facilities). You must select the correct account type at signup. Clubs may invite coaches and administrators as team members under the Club account (see Section 16).
3.2 Business information
You must provide and maintain accurate business information, including your legal entity name, trading name, ABN (where you are registered for GST), Stripe Connect account details, bank account details for payouts, and principal place of business.
3.3 Verification
We may require identity, business or qualification verification before activating certain features (including payouts). You must cooperate with reasonable verification requests.
4. Pricing tiers and platform fees
4.1 Subscription tiers
AllSquads offers a range of subscription tiers for coaches and clubs, each with a monthly subscription fee, a platform commission rate, and a set of included features. The current tier matrix is published at allsquads.com.au/pricing and is incorporated by reference into this agreement.
4.2 Commission (Platform Fee)
A Platform Fee (expressed as a percentage of the Class Booking Price and applicable to certain transactions) is deducted from amounts collected on your behalf before payout. The applicable rate is shown in your dashboard and on the public pricing page, and is locked at the time a Customer makes a booking — subsequent tier changes do not retrospectively re-price existing bookings.
4.3 Changes to pricing
We may change subscription fees, Platform Fees and tier inclusions on not less than thirty (30) days written notice, provided that changes will not apply to bookings made before the effective date. If you do not accept the new pricing, you may terminate under Section 25.
4.4 Founding member and promotional pricing
Where you are enrolled on Founding Member or other promotional pricing, the locked-in rate applies as stated in that offer. The locked rate does not grant rights to future features not included in your tier.
4.5 Other fees
Other fees — including transaction processing, SMS messaging, and optional add-on services (such as advanced AI agent usage beyond tier allowances) — are disclosed in the dashboard and are payable in addition to the subscription and Platform Fees.
4.6 Overdue amounts
Unpaid subscription fees may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, from the due date. We may suspend the Services if amounts remain unpaid for more than fourteen (14) days after written reminder.
5. Class listings and activity types
5.1 Supported activity types
The platform supports group classes, social sessions, holiday camps, term classes (upfront, instalment, or auto-renew), open-ended subscription classes, private lessons, court and facility hire, session packs, and Pro Shop merchandise. Each has dedicated configuration in the dashboard.
5.2 Pricing, GST and accuracy
You are solely responsible for setting the Class Booking Price, which must include GST where you are registered. You warrant that prices are accurate and that you will remit any GST collected to the Australian Taxation Office. AllSquads collects and charges GST on the Class Booking Price only as your authorised agent and does not account for GST on your behalf.
5.3 Discounts and member pricing
You may configure discount tiers, promo codes, member pricing and free trials in the dashboard. You must not use discounts in a misleading or deceptive way, and must comply with the Australian Consumer Law rules on comparison pricing.
5.4 Capacity, waitlists and invite-only classes
You may configure capacity, waitlists, age gates and invite-only status for each class. You must honour confirmed bookings up to your stated capacity.
5.5 Scheduling conflict engine
The platform provides a scheduling conflict engine that warns you of clashes between classes, courts, coaches and facility availability. The engine is decision support only — you remain responsible for resolving conflicts and for the accuracy of your schedule.
6. Recurring payments (instalments and subscriptions)
6.1 Configuration
You may enable term instalment plans and open-ended subscriptions for eligible classes. When you enable these features you must disclose the amount, frequency, first charge date, the number of scheduled payments (for terms), any notice period (for subscriptions), and the consequences of failed payments, in the Class Listing.
6.2 Failed payments
AllSquads will automatically retry failed payments up to three (3) times over seven (7) days and will notify both you and the Customer. You must not attempt to bypass the platform to collect outside the platform; this constitutes circumvention and is treated as a material breach.
6.3 Committed term instalments
For term instalment enrolments, the Customer is committed to the full term and cannot cancel mid-term. You may, at your discretion, release a Customer early — in which case any previously collected payments remain payable in line with Section 2.4.
6.4 Subscription cancellation
For open-ended subscriptions, Customers may cancel via their dashboard. Cancellation takes effect at the end of the notice period you have set. Charges scheduled during the notice period remain collectable.
6.5 Subscription price changes
You may change the price of an open-ended subscription on not less than thirty (30) days notice to subscribers. You must honour committed term instalment prices for the committed term.
7. Credits
7.1 Issuance
You may issue credits to Customers as cancellation credits, promotional credits or pre-purchased credit packs. Credits are club-scoped (usable only at your club), expire twelve (12) months after issue (or such longer period as you specify), and are denominated at 1 credit = A$1.
7.2 Automated credit issuance
You may enable per-class automatic credit issuance for missed sessions. When enabled, the platform will issue credits in line with the rules you configure, without requiring manual approval. You remain responsible for the accuracy of the rules you enable.
7.3 Effect of credits on payouts
Credits issued to Customers are recorded as a reduction against your payout balance. Credits redeemed by Customers against future bookings are not re-credited to your payout — they represent a pre-funded revenue event at the time of issue.
7.4 No redemption for cash
Credits are not redeemable for cash, and you must not offer or promote credits as convertible to cash.
8. Session packs
8.1 Product creation
You may create session pack products in the dashboard. A session pack is sold to a Customer for a single up-front payment and entitles the Customer to a set number of sessions at a discounted per-session rate.
8.2 Scope
By default, sessions in a pack may be used at any of your classes at the same or lower price point. You may tighten scope to a specific class in the product configuration.
8.3 Expiry
Session packs expire twelve (12) months from purchase. Unused sessions at expiry are forfeit; you must not reinstate expired sessions as a means of circumventing expiry rules.
8.4 Revenue recognition and payouts
You receive payout on session pack sales in accordance with Section 13. Refunds for unused sessions follow the cancellation policy disclosed on the product.
9. Court and facility hire
9.1 Setup
You may configure courts and facilities with availability windows, duration minimums, pricing bands, equipment inclusions and required add-ons. You warrant that the facility is safe, legally available for hire, and that any licences or permits required are held.
9.2 Damage, safety and conduct
You are responsible for the condition of the facility and for the safety of Customers using it. Damage or conduct disputes are to be managed between you and the Customer; AllSquads may assist in evidence collection but is not the contracting party.
9.3 Cancellations (weather, maintenance)
Where you need to cancel a court hire for weather, maintenance or safety reasons, you must notify affected Customers promptly and process credits or refunds in accordance with your policy.
10. Pro Shop
10.1 Your products, your sale
Pro Shop products are sold by you, not by AllSquads. AllSquads facilitates discovery, payment and record-keeping as your agent. You are responsible for stock accuracy, fulfilment, shipping (where applicable), product safety and warranty.
10.2 Product compliance
You warrant that all products listed are lawful to sell, accurately described, and compliant with Australian product safety and labelling laws. The following categories are prohibited: tobacco; alcohol; prescription medicines; firearms or weapons; recalled products; products targeted at minors that include performance-enhancing or restricted substances.
10.3 Returns and warranties
You must publish a clear returns and warranty policy that complies with the Australian Consumer Law. You handle returns and warranty claims in the first instance; AllSquads will assist in dispute escalation.
11. Child safety, qualifications and insurance
11.1 Working With Children Checks
You warrant that every person delivering an Activity in which a minor may participate holds a current and valid Working With Children Check (or state-equivalent clearance, such as a Queensland Blue Card) as required by the law of the state or territory in which the Activity takes place, and that you hold records sufficient to demonstrate compliance. You must immediately suspend any person whose clearance is revoked, expired, or subject to negative assessment.
11.2 Supervision of minors
You must provide appropriate supervision ratios for Activities involving minors, having regard to age, skill level and the nature of the Activity. You must maintain a current child safety policy and comply with the National Principles for Child Safe Organisations (or equivalent applicable standards).
11.3 Emergency information
You must ensure that coaches and facilitators have access to the emergency contact and allergy information provided by Customers for minors participating in an Activity, and that this information is used only for the delivery and safety of the Activity.
11.4 Qualifications
You warrant that any qualifications, accreditations or affiliations represented in your profile or Class Listings (including coaching certifications, umpire credentials and association memberships) are true, current, and verifiable.
11.5 Insurance
You must hold and maintain, for the duration of this agreement, public liability insurance of not less than A$20 million per occurrence, and (where you deliver coaching services) professional indemnity insurance of not less than A$5 million per claim. You must provide a certificate of currency on request.
11.6 Background checks for staff
You are responsible for the background checks, training and supervision of your staff, contractors and volunteers. AllSquads does not verify the suitability of individuals you engage to deliver Activities.
12. Payments, Stripe Connect and payouts
12.1 Stripe Connect
All payments are processed through Stripe Connect. You must maintain an active, verified Stripe Connect account linked to the platform. If your Stripe account is suspended, restricted or disconnected, your classes will be paused until it is restored.
12.2 Payout schedule
Subject to successful delivery of the Activity and no cancellation, AllSquads will remit Class Booking Funds to you on a weekly basis (or such other schedule as we may notify from time to time), less (a) any Platform Fees; (b) amounts owing to us under this agreement; (c) Stripe processing fees; (d) credits, refunds and Chargebacks; and (e) any GST we are required to withhold. A settlement report will be made available in the dashboard.
12.3 Funds held on trust
You authorise AllSquads to hold Class Booking Funds collected from Customers until they are remitted to you in accordance with this agreement, in a bank account nominated by us.
12.4 GST and tax
You are solely responsible for your GST obligations, including issuing tax invoices where required. AllSquads may provide Recipient Created Tax Invoices (RCTIs) where agreed in writing. Subscription fees and Platform Fees invoiced by AllSquads include GST where applicable.
12.5 Chargebacks
You are solely responsible for any Chargeback arising from a booking you fulfilled or failed to fulfil. AllSquads may debit your payout balance or invoice you for the Chargeback amount, plus reasonable investigation costs and any fees levied by Stripe or card networks.
12.6 Reconciliation disputes
If you believe a payout is incorrect, you must notify AllSquads in writing within thirty (30) days of the payout date. After that period the payout is deemed accepted.
13. Bookings, cancellations and modifications
13.1 Confirmation and attendance
You must honour confirmed bookings up to your stated capacity. Where you need to refuse admission, your decision must be reasonable and compliant with anti-discrimination law.
13.2 Changes and cancellations by you
You must notify AllSquads and affected Customers as soon as you become aware of any change to date, time, venue, coach or format, or any cancellation of an Activity. If the change is material and the Customer does not accept the alternative, you must refund or credit in accordance with your cancellation policy and Section 2.4.
13.3 Credit-based refunds
Where your cancellation policy provides for credits rather than refunds, those credits must be issued through the platform and are subject to the rules in Section 7. AllSquads does not reverse Stripe payments as a standard cancellation mechanism.
14. AI agents for business use
14.1 The Club Agent
The Club Agent is an AI assistant available in your dashboard to help you manage bookings, answer player questions, draft communications, and take actions on your instruction. The Club Agent operates on a read/write/confirm model: read actions complete without confirmation; write or destructive actions require your explicit confirmation.
14.2 Action audit
All actions performed by the Club Agent on your behalf are logged in the audit trail with "AI Agent" recorded as the actor. You remain responsible for actions you confirm, in the same way you are responsible for actions performed directly in the dashboard.
14.3 Usage allowances
Your subscription tier includes an allowance of AI agent interactions. Usage above the allowance may be charged at rates disclosed in the dashboard or — at our discretion — rate limited.
14.4 Not a substitute for professional advice
AI outputs are probabilistic and may be incorrect. You must not rely on an AI agent for legal, tax, medical, safety-critical or compliance decisions.
14.5 AI training data
AllSquads does not use your confidential Customer data to train third-party foundation AI models. Aggregated and de-identified data may be used to improve the platform, including its AI capabilities, in accordance with our Privacy Policy.
14.6 Customer Concierge on your behalf
Where the Customer Concierge interacts with your Customers on the AllSquads marketplace or via the embeddable widget, the Concierge operates under AllSquads' control. You remain the provider of the Activity and are responsible for the accuracy of the underlying Class Listing information.
15. Embeddable booking widget
15.1 Licence
AllSquads grants you a limited, non-exclusive, non-transferable, revocable licence to embed the AllSquads booking widget on websites you own or operate, solely for the purpose of taking bookings for your own Activities. You may configure permitted branding options in the dashboard.
15.2 Attribution
Where required by your subscription tier, the widget must display the "Powered by AllSquads" attribution. White-label widgets are available on eligible tiers.
15.3 Prohibited modifications
You must not modify, reverse engineer, reskin to impersonate a third party, or use the widget to display content that is not yours. You must not embed the widget on sites that breach Section 18 acceptable use.
16. Multi-club structures, team management and coach logins
16.1 Club accounts with team members
A Club account may invite coaches, administrators and other staff as team members. Team members operate under the Club account and use role-based permissions configured by the Club admin. Team member actions are attributed to the individual and visible in the audit trail.
16.2 Data scoping
Customer contact data, booking records and payout data collected under a Club account belong to that Club. Coach team members have access to Customer data within the scope of the Club; they do not acquire independent ownership of that data by virtue of coaching a class.
16.3 Coach leaving a Club
When a coach ceases to be a team member of a Club, the coach's access to Club-scoped Customer data ends immediately. The coach may export their individually-delivered coaching records (excluding Club-owned contact and booking data) in accordance with applicable data-protection laws.
16.4 Independent Coach accounts
Independent Coach accounts are owned by the coach. An Independent Coach may also be a team member of one or more Clubs, in which case the data separation rules in Section 16.2 apply.
17. Contacts, CRM and marketing communications
17.1 Your contact database
The platform maintains a contact database for your account. Contacts are added automatically when a Customer books with you, or manually by you. You are an independent controller of personal information in your contact database and must comply with your own obligations under the Privacy Act 1988 (Cth).
17.2 Marketing consent and the Spam Act
You may send commercial electronic messages (email, SMS, push) to your contacts only where you have obtained consent as required by the Spam Act 2003 (Cth) and any other applicable law. Every commercial electronic message must clearly identify you as sender and include a functional unsubscribe mechanism; AllSquads' default templates include these.
17.3 Unsubscribe handling
You must honour unsubscribe requests promptly. Where the platform records an unsubscribe against a contact, you must not attempt to re-market to that contact through any channel.
17.4 Announcements channel
The announcements channel is a read-only broadcast channel from you to contacts who have booked with you. Announcements may contain transactional or marketing content provided they comply with the Spam Act.
17.5 SMS
SMS messaging (including marketing SMS) incurs per-message charges disclosed in the dashboard. You are responsible for the content of your SMS messages and for compliance with carrier codes of practice.
18. Acceptable use
You and your team members must not:
- list or deliver Activities that are unlawful, unsafe, or contrary to public health orders
- post content that is defamatory, misleading, discriminatory, obscene, or infringes third-party rights
- circumvent the platform to take bookings off-platform after a Customer has discovered the Activity on AllSquads, in order to avoid Platform Fees
- harvest or scrape Customer data beyond what the platform UI exposes to you
- interfere with, probe or attack the platform, the AI agents, or the systems of other users
- manipulate reviews, waitlists or booking counters, or write false reviews
- use the AI agents to fabricate content that misrepresents the Activity, your qualifications, or a Customer's status
- transfer Customer personal information outside the platform in a manner inconsistent with your privacy obligations
19. Reviews and ratings
19.1 Reviews are Customer-controlled
Reviews are submitted by Customers and reflect their honest opinion. You may not edit or remove Customer reviews. You may respond once to each review, and responses are subject to the acceptable use rules.
19.2 Disputing a review
You may dispute a review that you consider breaches our content rules by contacting AllSquads support with evidence. AllSquads will investigate and may remove reviews that breach the rules, but is not obliged to remove a review merely because you disagree with it.
19.3 Fake reviews and incentivisation
You must not solicit, write, incentivise or coordinate false or misleading reviews. Breach of this clause is a material breach and may result in suspension or termination.
20. Data protection and privacy
20.1 Privacy Act compliance
You must comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles and (where applicable) the General Data Protection Regulation in your handling of Customer personal information. You must have and publish a privacy policy consistent with those requirements.
20.2 Security of Customer data
You must implement reasonable technical and organisational security measures to protect Customer personal information you access through the platform, including access control, secure passwords, and prompt revocation of access for departing staff.
20.3 Data breach notification
You must notify AllSquads within twenty-four (24) hours of becoming aware of any actual or suspected unauthorised access to, loss of, or disclosure of Customer personal information obtained through the platform. You must cooperate with AllSquads on any joint notification or investigation. You remain independently responsible for your obligations under the Notifiable Data Breaches scheme.
20.4 Data exports and deletion
You may export your account and Customer data from the dashboard. On termination we will retain data as required by law and our Privacy Policy and will delete or de-identify remaining data in the ordinary course.
21. Intellectual property
21.1 AllSquads IP
AllSquads and its licensors own all right, title and interest in the Services, the platform, AllSquads trademarks and logos, and the Customer Concierge and Club Agent systems (excluding your content). You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Services during the term.
21.2 Your content
You retain ownership of your content (profiles, listings, images, messages, Pro Shop product content). You grant AllSquads a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, adapt and distribute your content as necessary to operate, promote and develop the Services. You warrant that your content does not infringe third-party rights and that you have all necessary rights in images of identifiable people.
21.3 Feedback
Any feedback, suggestions or improvement ideas you provide are licensed to AllSquads on a perpetual, royalty-free, sublicensable basis for use in the Services.
21.4 Aggregated data
AllSquads owns all aggregated and de-identified data derived from platform usage. We may use this data for any purpose consistent with the Privacy Policy.
22. Confidentiality
Each party must keep confidential information of the other party confidential, use it only for the purposes of this agreement, and protect it to at least the standard it uses for its own confidential information. Confidential Information does not include information that is public, independently developed, or received from a third party without restriction. This obligation survives termination for three (3) years.
23. Australian Consumer Law
Nothing in this agreement limits, excludes or modifies any consumer guarantee or other right that cannot be limited, excluded or modified under the Australian Consumer Law. Where liability under a consumer guarantee can be limited, our liability is limited to the re-supply of the relevant Service, or payment of the cost of re-supply.
24. Warranties, disclaimer and limitation of liability
24.1 Our warranty
AllSquads warrants that the Services will perform substantially in accordance with their published documentation. If they do not, we will use commercially reasonable efforts to correct the non-conformity; if we are unable to do so within a reasonable time, you may terminate this agreement and receive a pro-rata refund of prepaid subscription fees for the unused portion of the current term as your exclusive remedy.
24.2 Disclaimer
To the maximum extent permitted by law, and subject to Section 23, the Services are provided "as is". AllSquads disclaims all other warranties (express, implied or statutory), including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, and freedom from errors or viruses. AllSquads does not warrant that third-party offerings (including Stripe, Twilio, Postmark, Apple, Google or AI providers) will be continuously available.
24.3 Limitation of liability
To the maximum extent permitted by law, AllSquads' aggregate liability to you for all claims arising out of or in connection with this agreement (whether in contract, tort, statute or otherwise) is limited to the greater of (a) the fees you actually paid to AllSquads in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) A$1,000. AllSquads is not liable for indirect, consequential, incidental, special or punitive loss, including loss of profits, revenue, goodwill, data, opportunity or business interruption, even if advised of the possibility.
25. Term, termination and suspension
25.1 Term
This agreement starts on the effective date (the date you first accept it or start using the Services) and continues on a rolling basis until terminated in accordance with this Section.
25.2 Termination for convenience
Either party may terminate this agreement for convenience on thirty (30) days written notice. On termination you must cease offering new bookings and honour or refund all open bookings.
25.3 Termination for cause
AllSquads may terminate or suspend this agreement immediately on notice where: (a) you materially breach this agreement and fail to cure within fourteen (14) days of written notice (or, for breaches incapable of cure, immediately); (b) you fail to maintain required insurance or Working With Children Check records; (c) you are subject to a pattern of complaints or negative reviews indicating serious misconduct; (d) you become insolvent or subject to external administration; or (e) we are required to do so by law.
25.4 Suspension
We may suspend your access to the Services (or to a specific feature, such as payouts or AI agents) where we reasonably believe suspension is necessary to protect Customers, other users, the platform or us. Where practicable we will notify you of the grounds for suspension and give you an opportunity to respond.
25.5 Effect of termination
On termination: (a) your right to use the Services ends; (b) you must honour or refund all open bookings; (c) AllSquads will remit final Class Booking Funds to you after deducting outstanding amounts and reasonable reserves against potential Chargebacks for up to ninety (90) days; (d) clauses relating to confidentiality, indemnity, liability, IP, data and dispute resolution survive.
26. Your indemnity
You agree to indemnify AllSquads and its officers, employees and agents against any claim, loss, damage, cost or expense (including reasonable legal costs) arising from or relating to: (a) your breach of this agreement; (b) delivery of an Activity, including any injury, loss or damage suffered by a Customer; (c) your handling of Customer personal information; (d) content you post or distribute through the platform; (e) any Chargeback; or (f) your infringement of any third party's rights — except to the extent caused by AllSquads' negligence, wilful misconduct or breach of statutory duty.
27. Force majeure
Neither party is liable for any failure or delay in performing obligations (other than payment obligations already due) where the failure or delay is caused by circumstances beyond its reasonable control, including natural disasters, pandemic or epidemic, public health orders, acts of government, war, civil unrest, acts of terrorism, failures of utilities or third-party providers, or cyber-attack.
28. Disputes and governing law
28.1 Informal resolution
If a dispute arises, the affected party must notify the other in writing with a brief description and proposed resolution. The parties will attempt to resolve the dispute in good faith for thirty (30) days before commencing formal proceedings.
28.2 Arbitration
Any dispute not resolved informally will be finally resolved by binding arbitration administered by the Australian Centre for International Commercial Arbitration (ACICA) under its Commercial Arbitration Rules. The seat of arbitration is Brisbane, Queensland. Arbitration is individual — class, collective and representative arbitrations are not permitted.
28.3 Injunctive relief
Either party may seek urgent injunctive or other equitable relief from a court to protect intellectual property, confidential information or to stop ongoing material breaches, without breaching this Section.
28.4 Governing law
This agreement is governed by the laws of the State of Queensland, Australia.
29. General
29.1 Entire agreement
This agreement, together with our Privacy Policy, the published pricing page, and any order form or supplemental terms, is the entire agreement between the parties and supersedes any prior agreements.
29.2 Notices
Notices to AllSquads must be sent to play@AllSquads.com.au with a copy by registered mail to Unit 2, 33 Palm Beach Avenue, Palm Beach QLD 4221, marked for the attention of the Legal Department. Notices to you may be sent to the email address on your account or by in-platform notice.
29.3 Assignment
You may not assign or transfer this agreement without our written consent (not to be unreasonably withheld). We may assign or novate this agreement to an Affiliate or in connection with a sale of substantially all of our business, on notice to you.
29.4 Relationship
This agreement does not create a partnership, joint venture, employer-employee, franchise or fiduciary relationship between the parties, except to the limited extent of the agency relationship described in Section 2.
29.5 Severability
If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in full force and effect.
29.6 Waiver
No waiver is effective unless in writing signed by the waiving party.
29.7 Electronic signatures and communications
The parties consent to the formation of this agreement and the delivery of notices electronically.
29.8 Anti-bribery and sanctions
Each party must comply with applicable anti-bribery, anti-money-laundering and economic sanctions laws in connection with this agreement.
30. Contact
All Squad Technologies Pty Ltd (ACN 677 516 022)
Unit 2, 33 Palm Beach Avenue, Palm Beach QLD 4221
Email: play@AllSquads.com.au
Website: https://allsquads.com.au
31. Definitions
| Term | Meaning |
|---|---|
| Activity | A class, lesson, camp, social session, court hire, subscription class, or other bookable offering listed by you on the platform. |
| Affiliate | An entity that directly or indirectly controls, is controlled by, or is under common control with a party. |
| Chargeback | A reversal of a payment initiated by a Customer or card issuer after a booking or purchase has been processed. |
| Class Booking | A confirmed right of admission to an Activity, purchased by a Customer through the platform. |
| Class Booking Price | The price (inclusive of GST) charged to a Customer for a Class Booking, as set by you in the Class Listing, exclusive of AllSquads or Stripe fees unless included in the displayed total. |
| Class Listing | The description of an Activity you publish on the platform. |
| Club Agent | The AI assistant for business users, available in the dashboard. |
| Customer | A player, parent or guardian who books an Activity or purchases a product through the platform. |
| Customer Concierge | The AI assistant for players, available on the marketplace, class pages, and via the embeddable widget. |
| Platform Fee | The commission (expressed as a percentage of the Class Booking Price) payable to AllSquads on certain transactions, in accordance with your subscription tier. |
| Services | The AllSquads online platform, mobile apps, embeddable widgets, AI agents, and related services. |
| Stripe Connect | The Stripe Inc. connected-account payments product used by AllSquads to facilitate payouts. |